ZYLENE 1.1 TERMS AND CONDITIONS
BY USING THIS WEB SITE AND/OR PLACING AN ORDER THROUGH THIS WEB SITE, YOU ACKNOWLEDGE AND AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS ("TERMS") STATED HEREIN. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THIS SITE OR PLACE AN ORDER FROM THIS SITE. WE RESERVE THE RIGHT TO CHANGE THESE TERMS AT ANY TIME WITHOUT NOTICE TO YOU. WE WILL POST ALL CHANGES TO THIS WEB PAGE. YOUR CONTINUED USE OF THE SITE AFTER SUCH CHANGES HAVE BEEN POSTED CONSTITUTES YOUR AGREEMENT TO THE CHANGE.
1. HOME DELIVERY PROGRAM
Unless you cancel, the Home Delivery Program will begin shipping you a fresh one-month supply of the product one calendar month after you place your order and every calendar month thereafter. When each monthly supply ships, we will automatically charge the monthly fee of $39.95 plus $5.95 shipping and handling (for a total of $45.90) to the card you provided when you signed up. You may cancel your enrollment in the Home Delivery Program at any time by contacting customer service.
2. REFUND AND RETURN POLICY FOR HOME DELIVERY PROGRAM
We have a 30-day satisfaction guarantee policy on all Home Delivery System deliveries as well as firm sales. If you are unsatisfied with the product, you may return the unused portion for a refund of the purchase price less shipping and handling and a 15% restocking fee.
To return a product for a refund, you must take the following steps:
1. Obtain a return merchandise authorization ("RMA") number within 25 days after you receive the shipment by contacting the billing department at 1-888-328-8908, or sending us an email at customerservice@zyleneenergy.com. The billing department is available Monday thru Friday 9AM-6PM Eastern Time.
2. Clearly write the RMA number on the package you are sending back.
3. Send the return package to:United Supplements
C/O Returns Department
7000 Bryan Dairy Road
Dept B-4
Largo, FL 337777
The package must be postmarked within 5 days of receiving the RMA number. You are responsible for postage and other charges for sending the return package. Refunds will be issued to the same credit card that was charged. We will not process or refund packages marked "Return to Sender" or that otherwise do not have an RMA number written on them. We are not responsible for lost or stolen items. We recommend that all returned items be sent using a delivery confirmation to ensure proper delivery.Once we receive your properly returned package, we will process your refund request within 2-3 business days. Please allow additional time for your financial institution to post the refund to your account. Contact our billing department if you do not see the credit on your account within 1-2 weeks after we processed your request.
3. HOW TO CANCEL
To cancel and avoid further charges for the trial shipment and/or to cancel enrollment in the auto delivery program, call our customer service line toll free at 1-866-590-4449, or sending us an email at customerservice@zyleneenergy.com. Live customer service agents are available Monday thru Friday 9AM -6PM Eastern Standard Time. Please have your order number available to cancel. Upon receipt of your cancellation request, you will not be charged for any shipments that have not already been sent.
4. OFFERS FROM MARKETING PARTNERS
After you place an order through this web site, you may be offered the opportunity to review or purchase other products or services offered by us or one of our marketing partners. We may share personally identifiable information about you (including credit card billing information) with our marketing partners in accordance with our privacy policy. You will not be obligated to review or purchase these other products or services. If you decide to review or purchase these other products or services, please be aware that they will be governed by terms and conditions separate from these Terms.
5. PRIVACY
Please review our online privacy policy for information about our collection and use practices with respect to your personal information provided through use of this site.
6. LIMITATION ON LIABILITY AND DISCLAIMER OF WARRANTIES
By using this web site, placing a trial order, or participating in the auto delivery program, you agree that we and our owner(s), parent, subsidiaries, affiliates, agents, representatives, and employees will have no liability whatsoever for any injuries, losses, claims, damages or any special, exemplary, punitive, indirect, incidental or consequential damages of any kind, whether based in contract, tort, strict liability or otherwise, resulting from any use of the web site, the trial offer, the auto delivery program, or any product or service offered on this web site, any failure or delay by us in connection with the web site, the trial offer, the auto delivery program, or any product or service offered on this web site, the performance or non-performance of the web site, the trial offer, the auto delivery program, or any product or service offered on this web site by us, even if we have been advised of the possibility of damages. This disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation, computer virus, communications line failure, theft or destruction, or unauthorized access to, alteration of, or use of your information. Notwithstanding this disclaimer, if we are found liable for any loss or damage which arises out of, or is in any way connected with, any of the occurrences described in this paragraph, then our liability will in no event exceed, in total, the sum of $100.00.
We make no warranty of any kind regarding the web site, the trial offer, the auto delivery program, or any product or service available on this web site, each of which is provided on an "as is" and "as available" basis. We expressly disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and those arising by statute or otherwise in law or from a course of dealing or usage of trade. We are not responsible or liable for any warranty, representation, or guarantee, express or implied, in fact or in law, relative to the web site, the trial offer, the auto delivery program, or any product or service offered on this web site, including without limitation that they will be error-free, or as to the accuracy, completeness and timeliness of any content or information distributed with respect to them. SOME STATES DO NOT ALLOW THE LIMITATION OF LIABILITY AND DISCLAIMER OF IMPLIED WARRANTIES, SO THE DISCLAIMERS AND LIMITATIONS ABOVE MAY NOT APPLY TO YOU.
7. GOVERNING LAW
The laws of the State of Florida, without regard to its conflict of law principles, will govern these Terms.
8. ENTIRE AGREEMENT
These Terms make up the entire agreement between us and you relating to the this web site and the products or services offered herein and replace any prior understandings or agreements (whether oral or written) regarding the web site the products or services. If any of these Terms shall become invalid or unenforceable, the remaining terms shall remain in full force and effect.
UPDATED: NOVEMBER 10, 2009