OUR GUARANTEE
We are committed to quality throughout our entire product line, and we stand behind all Zylene® products with a 60 day money back guarantee. If you are unsatisfied with any Zylene® products for any reason you can return the bottle within 60 days of purchase and you will receive a FULL REFUND (less shipping and handling).
In the event that you are dissatisfied with your product within the first 60 days, contact our Customer Service Department, 1-888-328-8908, Monday-Friday, 9am-6pm EST. To ensure proper credit, you must obtain a Return Authorization Number and return the unused product. Upon receipt of your return, a refund of the product price (less shipping & handling) will be issued to you by the payment method in which you purchased the order. Only one opened bottle per invoice will receive a full refund and all unopened bottles will receive full refunds per invoice.
OUR PROMISE TO YOU
The Foundation of Zylene’s® reputation is to manufacture the highest quality products without compromise. As a preferred customer, you will be using nutritional, weight-management and personal care products that “work”.
All of Zylene’s® products are manufactured right here in the USA and comply with and are labeled according to FDA regulations. We comply with all cGMP (Current Good Manufacturing Practice) as pertaining to dietary supplements. Every product produced by Zylene® carries a potency guarantee, which means that what is stated on the label is actually contained in the product. We are so sure you will love our products that we back them by an industry leading 60-day money-back guarantee.
ZYLENE'S® COMMITTMENT TO QUALITY ASSURANCE & GOOD MANUFACTURING PRACTICES
Zylene® is one of the few companies to manufacture most of its own products. To ensure that the formulas developed in Zylene’s® laboratories are produced consistently; the same process is followed each time manufacturing begins. When raw ingredients first arrive at Zylene®, they are immediately quarantined until they are tested for purity, potency, and quality. If an ingredient fails to meet set standards, it is rejected and returned to the supplier.
As the capsules are being manufactured, they are tested for disintegration and weight uniformity. An inappropriate thickness can indicate an imbalance in ingredients, just as a slight variance in compression can result in capsules being too hard to disintegrate in the stomach, or too soft, causing them to break apart in the bottle. Before packaging, the final product is tested once more for potency and purity.
After the products are packaged, the foil seals, labels, and cotton are double-and triple-checked by both machines and people. Each step in the quality assurance process is accompanied by a written, detailed procedure.